At Ease My Game, customer satisfaction is important to us. This Refund & Cancellation Policy explains the conditions under which orders may be cancelled and refunds may be issued for purchases made on our website.
Customers may request order cancellation before the order has been shipped. Once the product has been dispatched, the order cannot be cancelled.
If you wish to cancel an order, please contact our support team as soon as possible with your order details.
Ease My Game reserves the right to cancel any order due to the following reasons:
If an order is cancelled by us after payment has been received, a full refund will be processed.
Refunds may be issued under the following circumstances:
Customers must report such issues within 48 hours of delivery by contacting our support team with proper proof such as photos or videos of the product.
To be eligible for a refund or replacement:
Pre-owned gaming consoles and accessories are tested before sale. Minor cosmetic wear may be present. Refunds or replacements will only be provided if the product has a functional defect that was not disclosed at the time of purchase.
Once the returned product is received and inspected, the refund will be processed. Refunds are usually credited within 5–7 business days to the original payment method.
If you have any questions regarding refunds or cancellations, please contact our customer support through the contact page on our website.
